Terms & Conditions

Terms and Conditions – Vale & Stone Jewelry

This website is operated by Vale & Stone Jewelry. Throughout the site, the terms "we", "us" and "our" refer to Vale & Stone Jewelry.

We offer this website, including all information, tools and services available, on the condition that the user accepts all the terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing a product, you agree to be bound by the following Terms and Conditions ("Terms of Use"), including any additional terms or policies referenced or accessible via link.

These Terms apply to all users of the site, including visitors, customers, resellers and content contributors.

Please read the Terms carefully before using our site. By using any part of the site, you declare that you accept them. If you do not accept all the Terms, you may not use the site or our services.

Any new features or tools added to the store will be subject to these Terms. We reserve the right to change or update the Terms at any time by posting the updated version on the site. Continued use of the site constitutes acceptance of the changes.

Our store is run through Shopify Inc., which provides the e-commerce platform.

📩 Contact: info@valestonejewelry.com

1 – Legal Eligibility and Use of the Service

By accepting these Terms, you confirm that you are of legal age in your country of residence, or that you have parental consent for minors in your household who use the site.

You may not use our products for illegal purposes, nor violate any law, including copyright laws. Spreading viruses, worms or malicious code is not permitted.

⚠️ Important: Any customs duty or import tax is not included in the price and is always borne by the customer.

Violation of these Terms may result in immediate termination of the service.

2 – General Conditions

We reserve the right to refuse service to anyone, at any time and for any reason.

Your content (excluding payment information) may be transferred unencrypted over various networks and adapted to technical requirements. Credit card information is always encrypted during transmission.

You may not reproduce, copy or resell any part of the service without written permission.

Paragraph headings are for clarity only and do not modify the Terms.

3 – Accuracy and Use of Information

We are not responsible if the information on the site is not accurate, complete or up to date. All content is of a general nature and should not be the sole basis for decisions.

Some information may be historical and is provided for reference only. We may update content at any time, without any obligation to update it.

4 – Changes to Services and Prices

We reserve the right to modify or discontinue the service (or parts of it) at any time without notice.
Prices may change without notice.

We are not responsible for changes, price adjustments or interruptions of the service.

5 – Products and Services

Some products may be available only online and may have limited availability.
All orders are final sale, except in the cases provided for in our Refund and Returns Policy.

We do our best to display product colours and images accurately, but we cannot guarantee that the customer's monitor will display them correctly.

We may limit the sale of products by person, geographic area or order, and modify or discontinue products at any time.

We do not guarantee that the quality of the product will always meet your expectations or that any errors will be corrected.

6 – Billing and Account

We reserve the right to refuse or limit orders per person, household or delivery address.

In case of changes or cancellations, we may contact you by email or phone.

We may refuse orders that appear to come from resellers or distributors.

You agree to provide accurate and up-to-date information for your account.

7 – Refunds and Returns

You may request a return within 30 days of receiving your order under our money-back guarantee. Contact info@valestonejewelry.com for return instructions. Please see our Refund and Returns Policy for full details.

If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible, preferably within 48 hours of delivery. Where possible, include:

  • Clear photos of the item received

  • Photos of the parcel showing the tracking number

We will resolve verified issues at no additional cost to you through an appropriate replacement or refund. Reporting an issue after 48 hours does not automatically invalidate your rights.

Any return shipping charges for change-of-mind returns are explained in our Refund and Returns Policy.

8 – Order Cancellation

Orders can only be cancelled within 2 hours of purchase.
Once processing or shipping has started, the order cannot be cancelled.

Check your order carefully before completing the purchase.